1. Information We Collect
When you visit our website or make a purchase, we collect certain information to provide you with the best possible service. This includes personal data such as your name, email address, shipping address, and phone number provided during checkout. We also collect technical data, including your IP address and cookies, to improve your browsing experience. Important: We do not store credit card information; all payments are processed through secure, encrypted third-party payment gateways.

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2. How We Use Your Information
Your data is used strictly to process and deliver your orders, communicate order updates, or respond to customer service inquiries. We may also send promotional newsletters, but only if you have explicitly opted in to receive them. Your information also helps us improve our website functionality and prevent fraudulent activities.

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3. Data Security
We implement robust security protocols to protect your data against unauthorized access, alteration, or disclosure. Our website uses Secure Socket Layer (SSL) encryption for all data transmissions. While no online transmission method is 100% secure, we follow strict industry standards to safeguard your personal information at all times.

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4. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to outside parties. This excludes trusted third parties who assist us in operating our website and conducting our business (such as delivery services), provided that these parties agree to keep this information confidential and use it only for its intended purpose.

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5. Your Rights
As a customer in the United Kingdom, you have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. To exercise any of these rights, please contact our privacy officer at petzuppysupport@gmail.com.

 

6. Cookies

Our website uses cookies to remember items in your shopping cart and understand website traffic patterns. You may choose to disable cookies through your browser settings, although doing so may affect some functionalities of our website.